General Information
Get on board the roller coaster for a fun-filled ride and a lot of fun. Opened in 2018, the theme park is dedicated to spreading the good news to players with the most natural gaming experience possible. Let's see what this guy can do and see if this might become your new regular playground.
There's certainly no need to worry about the background team, as Casino Joy is owned by Genesis Global. Launched in 2014, the company has put together a number of quality and reliable online casinos, while establishing itself as one of the toughest manufacturers around. Examples of sister brands include Genesis Casino, Playerz and Casoola, all of which are top-tier gaming sites.
CasinoJoy, which has a strong foundation, will already be familiar to some, but there is certainly something new to be found. Today we're going to take an in-depth look at this casino operator's gaming offering, licensing and customer service. We also look at player reviews and payment methods. When you scrape these sections together you get a great insight into the nature of this gaming site. So stay tuned!
Casino Joy Bonuses
This welcome offer is sure to get every player's feet tapping, with a dizzying array of shared perks. A total of €1,000 in cash and 200 free spins will fall under the nose of every player who starts their CasinoJoy journey with their first four deposits.
- 1st deposit: 100% bonus up to €200 + 200 free spins on Starburst slot machine
- 2nd deposit: 50% bonus up to €200, with code WJOY2
- 3rd deposit: 25% bonus up to €300, with code WJOY3
- 4th deposit 25% bonus up to €300, with code WJOY4
So this is a mega generous offer that will give you extra for a long time to come. Each deposit must be worth at least €10 to claim the associated online casino bonus, excluding Skrill and Neteller where the promotion is not available. The wagering requirement for play money is 40x. The same wagering requirement also applies to winnings from free spins. 200 free spins will be split into batches of 20, which will come from the Starburst game played over 10.
Website Look and Features
Welcome to an adventure park, because that's what this really is. The very lively exterior is decorated with moving banners, bright colours, and fun images. The first cause for delight is the carousel banner on the front page, where you can spot all the hottest promotions and offers. The banner images feature familiar characters from the games, and you'll find, for example, Gonzo's Quest's bearded man playing football. Playfulness and creativity have left a lot of room for play, which is very characteristic of Genesis.
The turquoise and bright pink colour scheme shines from the Casino Joy logo alone, which is sure to wake up any player. The refreshing colour scheme will draw you in with a frenzy of excitement, which is fitting for the theme of the venue. It's a very stylishly done package with a good mix of clarity and gimmickry.
Website Usability
From the very first steps of the interface, you can tell that there are hard-core players behind the scenes. Genesis has clearly had a lot of professionalism in building the site, not to mention resources. What we have before us is exactly the quality and functionality that was expected.
The best elements from previous productions have been dug in, and the result is very familiar. Of course, some minor tweaks have been made to make the site as user-friendly and hassle-free as possible.
The keys to this amusement park can be found at the top of the Casino Joy site, where you can access all the amazing features. The search function and navigation menu will ensure that you find exactly what you're looking for, without too much trouble. For example, games, promotions and information about your operator and the payment methods they offer are available in an instant.
The logical structure of the site also helps considerably in using it. The well-differentiated sub-pages contain all the information you need, and nothing has slipped into the wrong place, so to speak. A very high-quality package, which is an experience in itself.
Casino Joy Games
With the Gaming Site, you can really get to the heart of the fun with a variety of online games. The fun starts right from the front page, with all the game categories immediately visible. On the other hand, this is only natural, because what else would you do on a gaming site but play?
If it was easy to get into the game, it certainly doesn't make it any less enjoyable. After all, there are more than 2,000 top-quality titles to choose from. With a game library that includes table games, live games, jackpots, slot machines, and more, CasinoJoy has plenty to choose from. Of course, there are all the classics as well as the most delicious new releases on the market that you won't want to miss.
You can browse through the various listings and sections to your heart's content. You can also search for games from a particular manufacturer or with a particular feature. Also, you can even buy your way straight into the bonus feature if you so wish. Every call is answered.
Of course, it's all based on the studios producing the games. Casino Joy's manufacturers are of such a high standard that you don't have to worry about quality. Some of the top names in the industry include Big Time Gaming, NetEnt, Microgaming, and Play'n Go. It will sound familiar, but if you're looking for a change of pace, there are other players on board too.
Slots
There's room for games here and there, with a huge selection of slot machines. Whether you're looking for the most popular games of all time or the hottest new releases, you'll find them at Casino Joy. These games contain almost as many different features as there are players on earth, so there's no time to waste.
Numerous top producers have brought their toughest slots to the collection for your enjoyment. There's Play'n Go Reactoonz and Yggdrasil's Vikings Go Berzerk, among others, which have been popular choices for some time now. There are also newer options in the deck, such as Bondi Break or War of Gods.
Jackpot Games
Of course, all gamblers have the biggest jackpots on the market in mind and there's no shame in that. Naturally, the best places to hunt them down are jackpot games, where the famous mammon is plentiful. Pots are constantly changing but I can promise you that it's no small change.
One of the newest jackpots is Frost Queen Jackpots, where a progressively increasing pot is triggered only for a lucky few. The same principle is at work in classics like Divine Fortune, Mega Moolah and Arabian Nights, but with larger numbers of players, the pots get even bigger.
Megaways Games
The excitement and excitement of Megaways are on offer. These highly popular multi-dimensional slot machines have a category all their own at CasinoJoy, and for good reason – they're extremely popular.
There's a decent selection of different titles on offer, a few of which stand out. The first standout is Who Wants To Be A Millionaire, based on a concept familiar from TV, but with a payout that doesn't quite reach a million. Another game worth trying is Bonanza, one of the Megaways classics.
Live Casino & Table Games
These two are often split into two different categories, although in practice they are categories containing the same games. The difference, however, is that live games are played in real time with real dealers while table games are animated versions of the tables.
However, in both, you will find familiar casino games such as roulette, blackjack, baccarat, and dice games. There are also poker games and a variety of entertainment games such as Monopoly Live, Football studio, and Dream Catcher. There's a choice to suit all tastes, so it's time to start hunting for your favourite.
Casino Joy Support
This is one of the most important features of virtual gaming caves, because if customers' problems are not solved, they will go elsewhere. Therefore, it is important to provide competent and knowledgeable support for all the challenges players face so that they feel valued.
There are many different ways to get help at Casino Joy, and these can be easily accessed from the question mark on the top right-hand corner. Email ([email protected]), phone (+356 2034 1518), and live chat are all good choices for problem-solving, with trained customer service agents on hand to help you with each one. And as mentioned earlier, customer support is available in a full range of languages.
Live chat is a great choice for dealing with urgent matters, as you can use it while you're playing and don't have to wait long for a response. However, if you prefer to deal with things in a more traditional style, then calling or emailing is for you.
Of course, there is also a very comprehensive and extensive “Frequently Asked Questions” section. Here you can easily find questions related to the different sections, with simple answers provided. There is also a search function to help you find what you are looking for quickly.
Casino Joy Banking
There is a long list of different payment methods that guests can use to make deposits and withdrawals. The list consists of a number of well-known payment processors such as Visa, Euteller, Trustly, Skrill and Neteller. In total, there are over ten different methods available at Casino Joy, so there is certainly no shortage of choice.
A general minimum transfer limit of €10 applies to both deposits and withdrawals. There are no additional fees for payments, with the exception of Euteller, which charges 1.9% of the transfer amount.
Processing and transfer times vary widely depending on the broker chosen. All deposits are of course transferred immediately, but there are differences when it comes to withdrawals. The longest processing time is for wire transfers, which take 3-5 working days, plus a bank-dependent transfer time.
For debit and credit cards, processing takes 1-3 working days, so there is no need to wait for long periods. However, e-wallets are the fastest, with immediate processing and no more than a few minutes of transfer time. Withdrawals are capped at €2300.
Gaming Licence Details
This, if anything, is what CasinoJoy has going for it. In fact, there are two licenses issued by the authorities in the back pocket. The Malta Gaming Authority, which hails from the Maltese sun, and the UK Gambling Commission, which hails from the British rain, have both granted their licences to this operator.
To have these licences is an honour and a source of pride, as these are two of the most powerful players in the gaming market. The authorities in both countries are very well known and even more respected in the gaming industry, so having a licence is a major asset for any operator.
Licenses allow players to enjoy the games with peace of mind, as the authorities constantly monitor the casino's activities. In addition, the MGA license includes a tax exemption clause for all players residing in EEA countries. And if you are not familiar with the EEA, don't worry, it includes almost all European countries.
Casino Joy Trustpilot Reviews
“Fast withdrawals were offered as promised. With Skrill, I got my winnings in my account in less than an hour, so there was definitely no fiddling with the process.”
“Customer service was very good at least via live chat. Friendly help, and they exuded a real desire to help. Thank you for a very good service.”
“Strong recommendation for this site!!! I enjoyed every moment and will definitely return in the future. Lots of good slots and the chat chat was very helpful. Until next time!”
In a couple of years the activity has had its fair share of opinions, but the overall picture is clearly good. The much-praised site clearly already has regular customers and there seems to be no shortage of newcomers.
The issue of withdrawals is clearly a divisive one, as it has received both praise and praise. Many have been very quick and efficient, with no problems. However, some challenges have arisen for CasinoJoy over the years, but these are likely to be due to players' own carelessness. It is important to read the terms of use and the necessary documentation carefully before playing.
The customer service seems to be absolutely first class, as it has set the tone for many players. The friendly and knowledgeable service has solved many concerns and worries. In addition, the game selection is praised and is perceived to be of very high quality.
Is Casino Joy for me?
This gaming site is suitable for almost all players who like to have fun. There is a huge variety of games on offer, and everyone is sure to find something to their liking. No category is left behind, so to speak, but each one is made with the player in mind.
There are many different promotions on offer, which give a nice boost to your gaming experience. So if you're looking for a little something to spice up your gaming, Casino Joy has it. The changing offers, prizes and promotions will keep your mind refreshed, giving you a whole new perspective on the old familiar games.
And of course, there's the carefree gaming that everyone will love. No one needs the added thrill of cashing out or losing their identity, for example. A double licence ensures that you can be completely safe with your money. Of course, if you live in an EEA country, the value of a slot is also increased by the fact that you can enjoy tax-free winnings.
Is Casino Joy a scam?
Scams are spotted in the gaming industry from time to time, but they are often the work of unknown and new players. What's more, they are immediately weeded out of the market so that no player falls for them. Casino Joy can therefore not really be a scam in any way.
The gaming site in question is owned by a well-known manufacturer, so the operation is also appropriate. If such a big player as Genesis were to operate without honest gaming, it could not have achieved its current position. Moreover, the gaming site itself has already been in existence for several years, during which time any shady dealings would have been exposed.
A double licence is also a sign of quality and reliability. A lot of work is already required to achieve this, and once the licences have been granted, the authorities will take a close look at the site. The Maltese and UK authorities regulate and instruct venues to stay on the right track to keep players safe.
Summary
A very cheerful and entertaining package that brings fun to every day. A quality slot from a quality manufacturer offering the usual quality and no big surprises. The functional and impressive interface creates a nice playing environment, and the usability is not to be faulted.
The colourfully designed CasinoJoy offers a very tough starting bonus with up to €1000 in extra play money. On top of this, there are plenty of other promotions going on, so it never gets monotonous.
The dual-licensed Casino Joy really delivers, with top-notch customer service and money transfers, for example. It's a great place for basic gaming and I highly recommend you give it a try as you won't be disappointed!
Casino Joy FAQs
Is Casino Joy a reliable online casino?
Yes, it is, as overall reliability is an absolute must for this operator. Indeed, the gaming site is backed by one of the biggest players in the industry, a giant that operates a number of other top casino sites online.
How do I open an account at Casino Joy?
Opening a gaming account on the casino site is as simple as filling in the contact form, which you can access from the top right-hand corner of the homepage.
Where can I read about my experiences with Casino Joy online casino?
We have listed a large number of feedback from players about the casino operator in this review. So you can read on our site what other users think about this gaming site and its operations.
Does Casino Joy offer bonuses and free spins to new customers?
Get up to €1000 bonus money and 200 free spins on your very first deposits to this casino.
How fast are deposits and withdrawals at Casino Joy?
There are many payment methods available and they all take their own time to process. However, regardless of the method, you'll be able to deposit instantly and withdrawals take a maximum of a couple of days.
Is Casino Joy a scam?
High-quality licensing, as well as a backing organisation that is among the leading owners in the industry, among many other elements, signal that this is an honest casino site that is by no means a scam.
